Short answer
Usually your filter or saved search is set too narrow, such as equipment type, trailer status, radius, trip length, rate range or time windows. Next, check your account, since lapsed insurance stops booking. Lower grades see new spot loads later.
Why is my Amazon Relay load board empty?
Most of the time a filter is hiding the loads. The board only shows work that matches your search, so one setting that's too tight can make it look empty even when freight is posted.
Amazon says the board is open 24/7, is free to search and book, and carries thousands of loads at any time. It also says the board can "auto-refresh thousands of new spot freight matches every 30 seconds." So a truly blank board, with every filter cleared, is unusual.
Check filters first, then account status, your grade, your browser, and finally support. New to the board? Our Amazon Relay load board guide covers the basics.
Which filters hide loads on the Relay load board?
Any of them can, if it's set narrower than you meant. Amazon lists the filters across its load board guide and its freight search guide.
| Filter | What to check |
|---|---|
| Origin and destination | A specific city on either end cuts out everything else. Try origin only. |
| Location radius (distance willing to travel) | A small radius around a quiet area can return nothing. Widen it. |
| Equipment type | It must match what you actually run. |
| Trailer status | Set it to match the loads your truck can take. |
| Load type | Make sure you haven't excluded the work you want. |
| Driver type | Match how you staff the truck. |
| Layout | Check it isn't set tighter than you intend. |
| Maximum number of stops | A low limit drops multi-stop loads. |
| Trip length | A short range hides longer runs, and the other way around. |
| Rate range | A high minimum hides loads priced below it. |
| Pickup and delivery windows | Narrow windows drop loads outside those hours. |
Saved searches deserve their own check. Amazon lets you save your most-used searches, and it uses search history and saved searches for personalized load recommendations. An old saved search with tight settings can quietly load every time you open the board.
The quick test: clear every filter, look at the full board, then add filters back one at a time. When the loads disappear, you've found the setting. Our guide to Amazon Relay loads explains the load types, and the power only and box truck guides cover equipment settings.
Can my account status block the Relay load board?
It can stop you from booking. Amazon says that if your insurance coverage lapses, your company can't book or haul Relay loads until it's reinstated. Amazon doesn't say whether loads still display during a lapse.
Amazon also says it uses internal compliance teams and a third-party monitoring service to continually monitor carrier compliance. It doesn't publish what a compliance issue does to board access, so don't assume either way.
Check your account:
- Look for any notice in the Relay portal about insurance, authority or compliance, and follow its instructions.
- Open the Insurance tab and confirm your policy dates.
- Amazon says to renew two to three weeks before expiry and add the updated details at least 5 days before the policy expires.
More on coverage in our insurance requirements guide. If your account was suspended or deactivated, see Amazon Relay account suspended. Amazon doesn't publish suspension categories or reinstatement timelines.
Does my performance grade change which loads I see?
It changes when you see new spot loads, not whether you can use the board. Amazon says every grade gets load board access. Carriers graded A+, A and B+ get early access to new spot loads, which appear on the board at staggered times by grade.
So with a lower grade, some new loads may already be booked by the time they reach you. Amazon doesn't publish how long the delay is for each grade.
Post A Truck matches also come first: Amazon says matched carriers get first access to freight in their window before it reaches the load board. And you only get a grade after ten or more Relay loads in the last six active weeks.
Our scorecard guide explains the four metrics behind your grade.
Could a browser extension be the problem?
It could. Any extension that changes web pages can interfere with how the board loads, and your browser session can also get stuck. Amazon doesn't publish a list of supported browsers or extensions, so test it yourself:
- Reload the page.
- Sign out of Relay, then sign back in.
- Close the browser fully and reopen it.
- Turn off your extensions one at a time, reloading the board after each, to see if one is the cause.
- Try another Chromium browser, such as Microsoft Edge, or a fresh Chrome profile with no extensions.
If you use NudoIQ, include it in that test. NudoIQ is a Chrome extension that runs in your own Chrome, inside your signed-in Relay tab, and never asks for your Amazon password. Its refresher reloads the board on an interval you set. Alert, Search and Autobook modes ping you on a match, highlight it, or book it by your rules. Try it free for 7 days. No card required. Only $49.99 after the trial is over. Compare options in our best Amazon Relay extensions guide and our auto-refresh guide.
When should I contact Relay support?
Contact support once you've cleared your filters, checked your account and tested your browser, and the board is still empty. Amazon says it offers 24/7 operational support through the Relay Operations Center (ROC), reached through the Relay portal or Relay mobile. For account access problems, use the Support Center while logged in.
Before you reach out, have ready:
- A screenshot of the empty board with your filters showing.
- What you already tried.
- Any notice your account shows about insurance or compliance.
Amazon doesn't publish a support phone number, so use the portal or the app.