What a strong Relay dispute letter does
A strong letter makes one argument. Pick the one thing that went wrong on this trip and stay on it. Three loose reasons read like excuses, and the reviewer only needs one that holds up.
Put times in it. "Arrived at the gate at 5:40, cleared at 6:55" says more than "the facility was slow," and Amazon can check it against its own records.
Close with a clear ask. Ask Amazon to review the trip and remove the impact from your score, or to share the record that shows the violation. Either answer tells you where you stand.
Which reasons usually get denied
Traffic, weather, a DOT or roadside inspection, or the app or phone failing usually get denied when they explain why your truck was late to the pickup or why the app went dark. Attaching more records rarely changes that.
There is one case the tool does argue. If your driver left the pickup on time and heavy traffic or bad weather slowed the drive to a later stop, the letter says so, built on that on-time departure. Otherwise the lines this tool writes leave those reasons out, and if your own notes mention them, it warns you. When something else happened on that trip too, like a held door or a jammed gate, lead with that.
Rejected loads are hard to turn around, and Amazon doesn't publish a dispute route for acceptance. Read how cancelling a Relay load hits your score before you file one.
What to gather before you file
Pull these together while they are fresh:
- Check-in or gate times. On-time is measured from check-in, so this comes first.
- App and location records for the trip.
- Messages with Relay support about the load.
- Photos of the gate line, the dock or the site.
- Bills of lading or gate receipts with a time stamp.
Amazon does not publish a deadline for scorecard disputes, so file as soon as you spot the hit. For how the score itself works, see the Amazon Relay scorecard guide.