Short answer
Reset your password on Amazon's account recovery page, using the email you first registered with for Relay. If the page keeps spinning or redirecting, try a private window, clear your cookies or switch browsers.
How do you log into Amazon Relay?
With an Amazon account. Amazon's carrier sign-up post says: "Use your existing Amazon shopping account to start applying, or create a new account with a different email address." Whichever email you used then is the one Relay knows.
Drivers sign in through the Relay app. Amazon's driver eligibility post says a driver will "log in to an existing Amazon account or create a new account" after their carrier invites them.
Before you type anything, check the address. Amazon's email scams post says: "Legitimate Amazon Relay websites have 'relay.amazon.com' at the beginning of the URL."
What should you do if you can't log into Amazon Relay?
Amazon's Relay FAQ gives these steps, in this order:
- Reset your password. "Visit Amazon's account recovery page and follow the prompts to reset your password using the email address you use to sign into Relay."
- Check the email address. "Make sure you're using the same email address you originally registered with on Amazon Relay." If you're not sure which one, the FAQ says to look for earlier emails from Amazon Relay in your inbox.
- Fix the browser. If you entered your details but the page keeps redirecting or spinning, "Try using an incognito/private browser window. Clear your browser cookies and try again." Then "Try a different browser (Chrome, Firefox, Edge, Safari)."
That's the whole published list. Once you're back on the board, our free Relay load calculator shows a load's net and net per loaded mile from its pay and miles.
How do drivers log into the Relay app?
Each driver needs their own profile. Drivers can only create one through an invitation from a Relay-approved carrier, and Amazon says "Drivers can't share their accounts." Our Relay app guide covers what the app does once a driver is in.
What if someone else got into your Relay account?
Go to the Support Center. For account security, the FAQ says to "reach out to us through the Support Center when logged into your Relay account." That includes a bank account change you didn't make.
The email scams post lists what to check once you're in:
- Your driver list
- Your admin and dispatcher list
- Recent activity on the account
- The bank account on file
It also says to "Turn on multi-factor authentication (MFA) on your email," and warns that "Scammers set inbox rules to hide notifications." Check your email rules for anything you didn't set up.
To report suspicious activity, the FAQ gives relay-network-reports@amazon.com. Our guide to contacting Amazon Relay lists every route Amazon publishes.
How do you spot a fake Relay login page?
Amazon describes the pattern. Scam emails link to fake pages, and "If you open the links in these emails and enter login info, the scammer can access your account, add unauthorized drivers" and more.
Two rules from Amazon cover most of it:
- Amazon never asks for your secrets. "Amazon Relay will never request Relay carrier's sensitive account information, password or the one-time password."
- Check the URL. A real Relay page starts with relay.amazon.com.
If a call or email asks for a one-time password, it isn't Amazon.
Should you share your Relay login?
No. Amazon's geospoofing post advises: "Don't share your login information with anyone. Amazon Relay will never request that you share this information."
The same post lists a separate, harsher penalty for GPS spoofing. "Anyone caught using GPS spoofing faces immediate account termination, a permanent ban from Amazon Relay, referral to law enforcement" and more. That post doesn't attach a penalty to login sharing itself.
Amazon also uses face data from owners' photos and ID for identification. The FAQ says that includes using Facial Recognition Information "to make sure that your log-in credentials are not misused by a third party."
If you can log in but can't book, that's usually not a password problem. Our account suspended guide walks through what to check.
Selling your account has its own rules. See Amazon Relay business for sale.
What doesn't Amazon publish about Relay login?
- A guide to two-step or one-time password problems
- How to recover an account when you've lost the registered email
- How long a lockout lasts
- A support phone number. The FAQ says Amazon Relay "doesn't have an official contact phone number."
If the FAQ steps don't work, the Support Center is the route Amazon names, and it needs you logged in. Amazon publishes nothing for someone fully locked out beyond the account recovery page.
Where does NudoIQ fit?
NudoIQ runs inside your own signed-in Relay tab in Chrome, and it never asks for your Amazon password. It's an independent extension, not affiliated with Amazon, that shows net and net per mile under the price on every load card, from costs you set once. It's free for 7 days with no card needed to start, then $49.99 a month.